Interfacing between NetSuite and a SuiteApp is complex, and given the large volumes of data involved, data issues can inevitably occur. When they do, they have to be identified, addressed and fixes deployed quickly, in order to avoid disruption.
At Waer, our customer operations were occasionally being slowed down by reporting formats that were in need of an overhaul, so our developers put their heads together to find a solution.
Previously, the Waer team were having to look through large amounts of data on spreadsheets via email, drilling down several layers to find the information they needed and consequently spending valuable time clearing or dealing with interface issues.
After some nifty work, the team has brought together elements that were previously on several screens, and the reporting of interface errors has been made infinitely clearer and more manageable:
- Data issues are now grouped together in one place, making administration a lot simpler;
- problems with interfacing one NetSuite Object Type (Sales Orders, for example) no longer impact on interfacing in other, unrelated NetSuite Objects and;
- the Interface Message Errors can be configured using Automated Reports.
“With any NetSuite SuiteApp, there is an element of managing the integration between the App and NetSuite and we wanted to make this as simple as possible for our customers. This is a win-win situation, as customers can easily resolve any data-integration issues without having to rely on intervention from the Waer Systems support team.”
Dave Roberts, Waer Systems Technical Director